These Terms and Conditions govern your use of the DriveValia website and your purchase of products from DriveValia PVT LTD, a company registered in the United Kingdom. By accessing our website or placing an order, you agree to be bound by these terms.

1. General

DriveValia PVT LTD ("we", "us", "our") operates the website shop.drivevalia.com. These terms apply to all visitors, users, and customers who access or use our services. If you do not agree with any part of these terms, please do not use our website or services.

2. Products & Custom Orders

All seat covers sold by DriveValia are custom-made to order based on your vehicle's make, model, and year using 3D laser-scanned templates. Because each set is custom-crafted, all orders are final once production has begun. Please verify your vehicle details carefully before placing an order.

Product images are for illustration purposes only. While we make every effort to display colours accurately, actual colours may vary slightly due to monitor calibration, lighting conditions, and the natural characteristics of leather hides.

3. Pricing & Payment

All prices are listed in GBP (£) unless otherwise stated. We reserve the right to modify prices at any time without prior notice. Once an order is placed, the price is locked in and will not change. Payment is due in full at the time of purchase.

4. Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including but not limited to: product unavailability, inaccuracies in pricing or product information, or suspected fraudulent activity. If we cancel an order, we will issue a full refund to the original payment method.

5. Production & Delivery

Production takes 10–14 working days from order confirmation. Delivery is via FedEx or UPS within 7 working days after dispatch. While we strive to meet these timelines, we are not liable for delays caused by circumstances beyond our reasonable control, including customs clearance, weather events, or courier disruptions.

6. Returns & Refunds

Returns are accepted within 30 days of delivery for valid reasons including manufacturing defects or fitment issues. Dissatisfaction with colour choice does not qualify as a valid return reason. Please see our full Returns & Refunds Policy for detailed information.

7. Warranty

All seat covers come with a 3-year warranty against manufacturing defects. This warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by improper installation, accidents, misuse, or normal wear and tear. See our Warranty Policy for full details.

8. Intellectual Property

All content on this website — including text, images, logos, designs, and product configurations — is the property of DriveValia PVT LTD and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our express written permission.

9. Limitation of Liability

DriveValia PVT LTD shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products or website, to the fullest extent permitted by law. Our total liability for any claim shall not exceed the amount paid by you for the product in question.

10. Governing Law

These terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

11. Changes to Terms

We reserve the right to update or modify these terms at any time without prior notice. Changes will be effective immediately upon posting to our website. It is your responsibility to review these terms periodically. Continued use of our website after changes constitutes acceptance of the updated terms.

12. Contact

For questions about these terms, please contact us at info@drivevalia.com.