Refund policy

At DriveValia PVT LTD, we want you to love your custom seat covers. If something
isn't right, we're here to make it right. Please read this policy carefully before
requesting a return.

30-DAY RETURN WINDOW:
You may return your order within 30 days of delivery if there are any issues with
the product. Returns are free of charge, and we'll process your refund within 5–7
working days after we receive the returned set back at our facility.

VALID REASONS FOR RETURN:
Manufacturing defects, incorrect fitment despite providing the correct vehicle
details, damage during shipping, or any other issue on our end. If the product is
faulty or not as described, we'll cover the return shipping and issue a full
refund.

NOT A VALID REASON FOR RETURN:
Simply not being satisfied with the colour chosen is NOT a valid reason for return.
Our product images are carefully colour-calibrated to represent each shade as
accurately as possible. Please review the colour samples carefully before placing
your order. If you're unsure about a colour, contact us at support@drivevalia.com
and we'll be happy to help.

HOW TO INITIATE A RETURN:
- Contact us at support@drivevalia.com within 30 days of receiving your order
- Provide your order number and a brief description of the issue
- Our team will review your request and provide return instructions within 24 hours

RETURN PROCESS:
- Once your return is approved, you'll receive a prepaid return shipping label
- Pack the seat covers securely in their original packaging with all accessories
  and documentation
- Drop off the package at the specified FedEx or UPS location
- Once we receive and inspect the returned set, we'll process your refund within
  5–7 working days
- The refund will be issued to your original payment method

REFUND TIMELINE:
- Refunds are processed within 5–7 working days after we receive the returned item
- Depending on your payment provider, it may take additional time for the refund to
  appear in your account
- You'll receive an email confirmation once your refund has been issued

CONDITION OF RETURNED ITEMS:
- Items must be returned unused and in their original condition
- Please do not install or modify the seat covers before returning them
- Items that show signs of installation, wear, or modification may not be eligible
  for a full refund

EXCHANGES:
If you need a different size or your vehicle information was incorrect, please
contact us at support@drivevalia.com and we'll arrange an exchange. Exchange
shipping costs may apply depending on the circumstances.

Questions? Reach out to support@drivevalia.com, we typically respond within 24
hours.