This Privacy Policy explains how DriveValia PVT LTD ("we", "us", "our") collects, uses, discloses, and protects your personal information when you visit our website or purchase our products. We are committed to protecting your privacy and handling your data transparently, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect the following types of information when you use our website or place an order:

• Personal Identification Information: Name, email address, phone number, billing and shipping address
• Vehicle Information: Make, model, year, and trim of your vehicle (required for custom-fit seat covers)
• Payment Information: Payment card details are processed securely by our payment partners — we do not store full card numbers
• Technical Data: IP address, browser type, device information, and browsing behaviour on our website
• Communications: Any correspondence you send us, including emails and support messages

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfil your order (including custom production based on your vehicle details)
• To communicate with you about your order status, shipping, and delivery
• To provide customer support and respond to your enquiries
• To improve our website, products, and services
• To send order-related communications (confirmation, tracking, updates)
• To comply with legal obligations and prevent fraud
• With your consent, to send marketing communications about our products and offers

3. Legal Basis for Processing

We process your personal data based on the following legal grounds under UK GDPR:

• Contractual Necessity: To fulfil your order and provide our services
• Legitimate Interests: To improve our services, prevent fraud, and communicate about your order
• Consent: For marketing communications (you can withdraw consent at any time)
• Legal Obligation: To comply with applicable laws and regulations

4. Data Sharing & Third Parties

We may share your information with trusted third parties to provide our services:

• Payment Processors: To securely process your payment (we use Shopify Payments and other PCI-compliant providers)
• Shipping Carriers: FedEx and UPS for delivery of your order
• IT & Analytics Providers: Website hosting, analytics, and email communication services

We do not sell your personal information to third parties. All third-party processors are contractually bound to handle your data securely and only for the purposes we specify.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Order data is typically retained for 6 years after your last interaction with us, after which it is securely deleted or anonymised.

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests or direct marketing

To exercise any of these rights, contact us at info@drivevalia.com. We will respond to your request within 30 days.

7. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and support our marketing efforts. You can control cookie preferences through your browser settings. Essential cookies are necessary for the website to function properly; non-essential cookies are used only with your consent.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for all data transmitted between your browser and our servers. Payment transactions are encrypted and processed through PCI-compliant gateways.

9. International Transfers

As a UK-based company processing orders for international customers, your data may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Material changes will be notified to you via email or a notice on our website.

11. Contact

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Email: info@drivevalia.com
DriveValia PVT LTD
United Kingdom