Terms of service
These Terms and Conditions govern your use of the DriveValia website and your
purchase of products from DriveValia PVT LTD, a company registered in the United
Kingdom. By accessing our website or placing an order, you agree to be bound by
these terms.
1. GENERAL
DriveValia PVT LTD ("we", "us", "our") operates the website shop.drivevalia.com.
These terms apply to all visitors, users, and customers who access or use our
services. If you do not agree with any part of these terms, please do not use our
website or services.
2. PRODUCTS & CUSTOM ORDERS
All seat covers sold by DriveValia are custom-made to order based on your
vehicle's make, model, and year using 3D laser-scanned templates. Because each set
is custom-crafted, all orders are final once production has begun. Please verify
your vehicle details carefully before placing an order.
Product images are for illustration purposes only. While we make every effort to
display colours accurately, actual colours may vary slightly due to monitor
calibration, lighting conditions, and the natural characteristics of leather hides.
3. PRICING & PAYMENT
All prices are listed in GBP (£) unless otherwise stated. We reserve the right to
modify prices at any time without prior notice. Once an order is placed, the price
is locked in and will not change. Payment is due in full at the time of purchase.
4. ORDER ACCEPTANCE
We reserve the right to refuse or cancel any order for any reason, including but
not limited to: product unavailability, inaccuracies in pricing or product
information, or suspected fraudulent activity. If we cancel an order, we will issue
a full refund to the original payment method.
5. PRODUCTION & DELIVERY
Production takes 10–14 working days from order confirmation. Delivery is via FedEx
or UPS within 7 working days after dispatch. While we strive to meet these
timelines, we are not liable for delays caused by circumstances beyond our
reasonable control, including customs clearance, weather events, or courier
disruptions.
6. RETURNS & REFUNDS
Returns are accepted within 30 days of delivery for valid reasons including
manufacturing defects or fitment issues. Dissatisfaction with colour choice does
not qualify as a valid return reason. Please see our full Returns & Refunds Policy
for detailed information.
7. WARRANTY
All seat covers come with a 3-year warranty against manufacturing defects. This
warranty covers defects in materials and workmanship under normal use. It does not
cover damage caused by improper installation, accidents, misuse, or normal wear
and tear. See our Warranty Policy for full details.
8. INTELLECTUAL PROPERTY
All content on this website — including text, images, logos, designs, and product
configurations — is the property of DriveValia PVT LTD and is protected by
applicable intellectual property laws. You may not reproduce, distribute, or use
any content without our express written permission.
9. LIMITATION OF LIABILITY
DriveValia PVT LTD shall not be liable for any indirect, incidental, special, or
consequential damages arising out of or in connection with the use of our products
or website, to the fullest extent permitted by law. Our total liability for any
claim shall not exceed the amount paid by you for the product in question.
10. GOVERNING LAW
These terms are governed by and construed in accordance with the laws of the United
Kingdom. Any disputes arising from these terms shall be subject to the exclusive
jurisdiction of the courts of the United Kingdom.
11. CHANGES TO TERMS
We reserve the right to update or modify these terms at any time without prior
notice. Changes will be effective immediately upon posting to our website. It is
your responsibility to review these terms periodically. Continued use of our
website after changes constitutes acceptance of the updated terms.
12. CONTACT
For questions about these terms, please contact us at info@drivevalia.com.