Shipping Policy
How we ship your custom seat covers — from our UK facility to your doorstep.

This Shipping Policy outlines the shipping practices for DriveValia PVT LTD, based in the United Kingdom, for all orders placed through our website.

Processing & Production:

All seat covers are made to order using 3D laser-scanned templates specific to your vehicle. Production takes 10–14 working days from the date your order is placed and confirmed. This ensures each set is precision-crafted to fit your exact make, model, and year.

Carriers:

We ship exclusively via FedEx and UPS — both industry leaders in international parcel delivery with real-time tracking on all shipments.

Shipping Destinations:

  • We ship worldwide from our UK facility
  • Domestic UK orders typically arrive within 2–4 working days after dispatch
  • International orders typically arrive within 5–7 working days after dispatch
  • Some remote or rural locations may experience slightly longer transit times

Shipping Costs:

  • Shipping rates are calculated at checkout based on your delivery address and order weight
  • We offer competitive rates negotiated with FedEx and UPS
  • Any customs duties, taxes, or brokerage fees are the customer's responsibility

Order Tracking:

  • A tracking number will be emailed to you once your order is dispatched
  • You can track your shipment on the FedEx or UPS website using this number
  • Tracking may take 24–48 hours to show movement after dispatch

Delivery Attempts:

  • If no one is available, the courier will leave a delivery notice card
  • You can usually reschedule delivery or choose to collect from a local depot
  • Failed delivery attempts may result in the parcel being returned to us

Lost or Damaged Shipments:

  • If your order arrives damaged, please contact us within 48 hours with photos of the packaging and product
  • If your tracking shows "delivered" but you haven't received the parcel, contact the courier first, then reach out to us at support@drivevalia.com
  • We will work with the courier to resolve lost or damaged shipments as quickly as possible

Address Changes:

  • Please double-check your shipping address at checkout
  • Address changes can only be made before dispatch — contact us immediately at support@drivevalia.com if you need to update your address
  • We are not responsible for orders delivered to incorrectly provided addresses

Questions? Contact us at support@drivevalia.com and we'll be happy to help.